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Secure Communications

Transforming Messages

Cut through the clutter. Create and deliver consistent, dynamic and relevant communications at any branded touch point. Elevate the conversation with customers.

Do your bills and statements deliver first class service?

More than a Statement

Go Beyond Process Improvement

Statements, bills and notifications can be so much more than a requirement or method to “collect the cash.” Better serve clients with relevant marketing and easy to understand document designs. The Washington Post, a world-class news company, delivers content through multiple platforms. We helped with:
  • Increased customer satisfaction
  • Quick, efficient transition from vendors
  • Printing and postage savings
  • Improved document management
  • Streamlined data processing

Download the Case Study to See How the Washington Post Enhanced Billing

Power of Strategy

Make Every Touch Point Count

An important step in transforming critical communications into tools for improving customer loyalty and growing revenue is to develop an overall strategy across customer touch points. This strategy should consider the design and layout of documents, integration of dynamic messaging, including marketing messages, and delivery of consistent content across print and electronic channels. Collecting and evaluating information to confirm receipt of communications and customer satisfaction is also key to a successful program.

See How to Accelerate Your Cash Flow with Dynamic and Personal Customer Messages

Select a Qualified Partner

Experienced Team, Robust Resources

A customer communications partner brings experience across industries, a rich toolset, communication design services, the latest print capabilities and the ability to deliver messages via customer preference. This partner is Taylor Communications. We provide better resource utilization, increased cash flow, improved revenue growth and greater customer loyalty by transforming customer communication management into easy to understand, effective tools to improve response and grow businesses.

View the Case Study to Learn How Redesigned Statements Enhance a Bank’s Image and Productivity

Why Customers Choose Us

  • National print and mail footprint with regional customer service support
  • Fast deployment to meet tight deadlines
  • Certifications and compliant processes
  • Expertise in postage optimization
  • Dependable fulfillment with nearly 100% accuracy
  • Single source management of customer database to deploy messaging across multiple channels
  • Ongoing investment in equipment, software and staff
  • Expanding expertise and resources in mobile communication
  • Insights that help save money and make money

Certifications and Proficiencies

  • SOC 2 Type 2 Audit controls
  • HIPAA compliant privacy and security controls
  • PCI Merchant Level 2 compliant processes
  • Return Path ISP Monitoring (email SPAM)
  • SSAE 16
  • ISO 9001:2008

Highlights

National Print and Mail Footprint

National Print and Mail Footprint

  • More than 2 billion pieces mailed annually
  • USPS Gold Level Rating
  • Direct shipment to USPS section facilities
  • Data aggregation across disparate systems
  • Sophisticated multi-channel deployment
Tops in Security & Compliance

Tops in Security and Compliance

  • Fully certified to handle insurance, banking, financial services and healthcare communication
  • Robust encryption
  • Employee background checks
  • Assistance with onsite security audits
Productive Online Tools

Productive Online Tools

  • Remove mailing records
  • View and proof documents by account
  • Edit documents
  • Check job status
  • Track mail
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